Monday, February 16, 2009

Help Desk Software

Internet technology has developed very rapidly. This sophisticated technology makes many aspects of life run more easily. Information can be obtained very fast, online shopping can be done in a very short time, advertising can reach a broader target, and so on. The number of websites also increases day by day, month by month, and year by year. Designing and creating a website is not as difficult as it used to be. A website is used for many purposes: for business, for self-expression, for community gathering, etc. If you have a website and want to develop your website, maybe you need help desk software. This software runs with a MySQL database. The name of the help desk script is “Hesk”. You can download the script from the website. It is free but secure. This script is also easy to use and simple. Hesk was written by Klemen Stirn and now it has reached version 2.0.

With a number of good and interesting features, it can become powerful customer support software. Talking about platforms, don’t worry so much! Why? Because this script can run under several operating systems, such as Windows, Linux, and FreeBSD. The features of this script makes many users satisfied. Maybe I can mention some of the features that the script offers: the interface is easy to use; it provides unlimited personalized accounts for staff; there are anti-SPAM checks when submitting a ticket; it has powerful ticket search functions; and there are e-mail notifications of new tickets and replies. In short, you won’t be disappointed with this software. If you want to know more about this software, just feel free to visit phpjunkyard.com. There is so much information you will get from this website. Or… maybe you have no more patience to try this script. Just download the script and install it on your server!

1 comment:

SpikeT said...

That is a solid PHP script. We actually use the Free Edition of Web Help Desk and couldn't be happier. Worth taking a look at and giving your take.

Here is a snippet from their website:

http://www.webhelpdesk.com/free-help-desk-software.html

Help Has Arrived. The free help desk software by Web Help Desk is feature rich, intuitive, and creates instant productivity.

The free edition contains:
- No Trial Period or Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year

Free help desk software features include:
- Self Service and Ticket Submission Portal
- E-Mail to Ticket Conversion
- Knowledge Base - Internal and External
- 2-Way E-Mail Communications
- SLA E-Mail Alerts and Reminders
- LDAP and AD Integration
- Run Help Desk Performance Reports